Terms of service

What we are. Naija Finder builds directory and discovery tools. For example, Find Care helps you locate hospitals, view publicly sourced or researched listing information (such as address and contact details), and use in-app features such as maps, routing-style guidance, optional trip sharing, and optional in-app assistance.

What we are not.

• We are not a medical service, emergency service, clinic, insurer, or telehealth provider. We do not diagnose, treat, prescribe, triage, or decide what care you need.
• We are not a booking or payment platform for hospitals or other listed businesses. Any appointment, admission, payment, or contract is between you and the third party.
• We are not a guarantee that any listing is open, staffed, licensed, safe, suitable for your condition, or legally permitted to offer particular services. Information can be incomplete, wrong, or out of date.

Emergencies. If you or someone else may be facing a medical emergency, contact emergency services immediately. In Nigeria, you can dial 112 (or the appropriate local emergency number). Do not rely on our apps as your primary source of emergency guidance.

Find Care provides location-based and directory information for general convenience only. It is not medical advice and not a substitute for a qualified health professional. In an emergency, call emergency services (for example 112 in Nigeria) rather than relying on the app.

Listing details (including phone numbers, addresses, hours, services, and descriptive text) may come from public registers, open data, official or third-party sources, and our own research and verification. Always verify critical information directly with the facility (for example by phone) before you travel or rely on it, especially when time-sensitive or urgent.

Optional tools (such as an in-app assistant or voice input) may help you use the app or summarise information already shown. Those tools can be wrong or incomplete, are not medical advice, and must not be used as the basis for medical decisions.

You agree that your use of our products is at your own risk, and that Naija Finder and its officers, employees, and contractors are not responsible for any health outcome, delay in obtaining care, or any decision you make based on information shown in the app or generated by optional tools.

Maps and routing. In-app maps, routes, distances, and estimated travel times depend on third-party mapping and routing providers (for example Mapbox) and on factors outside our control, including GPS accuracy, device performance, and network connectivity. Routes and times are estimates only. They may not reflect road closures, traffic, road quality, or whether a route is safe or lawful for you to use.

Opening other apps. Where we offer links or buttons that open another company’s maps or navigation app (for example Google Maps or Apple Maps), you choose whether to open them. Their terms and privacy policies apply when you leave our product.

Location permission. We ask for device location only where needed for features you use (for example sorting nearby results, showing your position on a map, computing a route, or optional live trip sharing). Foreground vs background behaviour is described in the Privacy Policy and should match what the app actually requests on each platform.

Optional trip sharing. If you use a feature that shares live trip information through a link, treat that link like a key: anyone who receives the link may be able to view the shared information until sharing stops or it expires, as described in the Privacy Policy. You are responsible for who you send the link to and for ending sharing when you no longer want others to see your trip. Do not use trip sharing to stalk, harass, or monitor anyone without lawful authority and clear consent.

Where available, an assistant may answer questions about how to use the app or help interpret information already displayed in the product. The assistant is not allowed to replace your own judgment or professional advice. Do not rely on it in emergencies.

Voice input, where available, uses your device’s speech recognition as described in the Privacy Policy. You should only use voice in safe situations (for example not while driving in a way that violates local law).

You agree to use Naija Finder products only for lawful purposes. You agree not to:

• use the products to harass, threaten, defraud, or harm any person or organisation;
• attempt to scrape, bulk download, or republish our directory or other content at scale without our written permission, or try to bypass technical limits we set;
• reverse engineer, decompile, or probe our software or systems to misuse them or weaken security;
• send false, abusive, or misleading messages through our contact or support channels;
• misuse trip sharing, shared links, or location features to track or intimidate others;
• violate applicable laws in Nigeria or in any jurisdiction that applies to you.

We may refuse service, block access, or rate-limit by technical signals we reasonably control (for example IP address or device-level identifiers described in the Privacy Policy) if we believe these Terms or the law have been violated.

Find Care (today). Find Care is built so you can use core discovery features without creating an account. In that mode we do not issue passwords or account recovery flows for you — there is no sign-in to reset.

Later products and features. We may introduce optional or required sign-in on some Naija Finder products when we add features that need a persistent identity (for example saved lists across devices, host or business tools, payouts, fraud prevention, or legal compliance). When we offer accounts on a product, we will surface the relevant terms and privacy notices at sign-up; anything extra there supplements these Terms for that product only.

More broadly, our consumer products are designed so you can use many features without creating an account. Where we do not offer sign-up, there is no password for us to reset for that mode of use.

Children. Our products are not directed at children under 13, and we do not intend to collect personal information from children under 13 through the consumer apps as described in our Privacy Policy. If you believe we have received such information by mistake, contact us using the details in the Privacy Policy.

Your privacy matters. Our Privacy Policy explains what we collect, what we do not collect, retention, third-party services (such as maps, hosting, and real-time infrastructure), optional advertising, contact forms, and your rights under Nigerian data protection law.

Privacy contact: privacy@findingnaija.com

Privacy policy URL: use the same URL you publish in the App Store, Google Play, and in-app (for example findingnaija.com/privacy).

Using the products does not opt you into marketing email unless we separately ask and you agree (we do not describe bulk marketing for anonymous app users in our current privacy posture).

Third-party listings. Hospitals and other businesses listed in our products are independent third parties. We do not control their conduct, availability, pricing, quality, licensing, or compliance with law.

Accuracy. We work to keep information useful and accurate, but we do not warrant that any listing is complete, current, or error-free. You are responsible for confirming details that matter to you.

Sponsored or featured placements. If we show labels such as “Sponsored” or “Featured”, that indicates a paid or commercial placement arrangement. Commercial placement does not mean we endorse a provider’s clinical quality or safety. Sponsored listings should still be verified like any other listing, within the limits of our product.

Where advertising is enabled, we aim to use formats and settings that match our privacy commitments (for example non-personalised modes where we use third-party ad technology, as described in the Privacy Policy). Advertising may still involve device and network signals processed by ad partners as disclosed there.

If advertising is off in your build, the Privacy Policy and store disclosures should still describe what the shipping binary can do so reviewers and users are not misled when you turn ads on later.

Our rights. The Naija Finder name, branding, user interface, software, and our curated directory compilation are protected by intellectual property and unfair-competition laws. You may not copy, redistribute, or create derivative works from our content or data at scale without permission, except as allowed by mandatory law (for example private copying for personal use where applicable).

Your submissions. You keep ownership of content you submit to us (for example a contact form message). You grant us a non-exclusive, worldwide, royalty-free licence to receive, store, display internally, respond to, and use the submission for support, abuse prevention, and product improvement, as described in the Privacy Policy.

Our products may rely on or link to third-party services (maps, hosting, analytics infrastructure, app stores, speech engines, and others). Those services have their own terms and privacy policies. We are not responsible for their availability, behaviour, or policies.

To the maximum extent permitted by law, Naija Finder products are provided “as is” and “as available”. We disclaim warranties of merchantability, fitness for a particular purpose, and non-infringement, and any other warranty that the law allows us to exclude.

To the maximum extent permitted by the laws of the Federal Republic of Nigeria:

• we are not liable for any indirect, consequential, special, or punitive damages, or for loss of profits, data, or goodwill, arising from your use of the products;
• we are not liable for the acts or omissions of listed hospitals or other third parties;
• we are not liable for outcomes related to medical decisions, delays in care, routing or navigation, trip sharing, or reliance on the assistant;
• we are not liable for service interruption, errors, bugs, or security incidents beyond what mandatory law requires.

If any limitation is not enforceable in your jurisdiction, our liability is limited to the greatest extent permitted by law. Nothing in these Terms excludes liability that cannot legally be excluded (for example some types of personal injury or death caused by gross negligence, where the law forbids exclusion).

To the extent permitted by law, you agree to indemnify and hold harmless Naija Finder and its team against claims, damages, losses, and expenses (including reasonable legal fees) arising from your misuse of the products, your violation of these Terms, or your violation of third-party rights (for example sharing a trip link in a way that harms another person), except to the extent a court finds we were solely at fault.

We may update these Terms from time to time. We will update the “Last updated” date at the top of this page. For material changes, we may also show a short in-app notice or prompt the next time you open the app, where technically practical.

Continued use of the products after the effective date of changes means you accept the revised Terms. If you do not agree, stop using the products.

You may stop using our products at any time (for example uninstall the app or stop visiting the site).

We may suspend or terminate access if we reasonably believe you have violated these Terms, the law, or the rights of others, or if we need to do so to protect security or the service.

These Terms are governed by the laws of the Federal Republic of Nigeria, without regard to conflict-of-law rules that would apply another country’s laws.

Subject to mandatory consumer protection rules that apply to you in your place of residence and cannot be waived, you agree that the courts of Lagos State, Nigeria have exclusive jurisdiction over disputes arising from these Terms or your use of the products.

General and Terms questions: hello@findingnaija.com

Privacy and data rights: privacy@findingnaija.com

Contact form: findingnaija.com/contact (or the contact URL shown in the app).

If any part of these Terms is held invalid or unenforceable, the remaining parts stay in effect.

These Terms, together with the Privacy Policy and any additional terms we show for a specific feature (for example an extra consent for trip sharing), form the entire agreement between you and Naija Finder regarding the subject matter here.