Terms of service

What we are. Naija Finder builds directory and discovery tools. For example, Find Care helps you find hospitals and view listing information such as address and contact details. This information comes from public sources or from our research. Find Care also has in-app features such as maps, routing-style guidance, optional trip sharing, and optional in-app assistance.

What we are not.

• We are not a medical service, emergency service, clinic, insurer, or telehealth provider. We do not diagnose, treat, prescribe, triage, or decide what care you need.
• We are not a booking or payment platform for hospitals or other listed businesses. Any appointment, admission, payment, or contract is between you and the third party.
• We do not guarantee that any listing is open, staffed, licensed, safe, suitable for your condition, or legally allowed to offer particular services. Information can be incomplete, wrong, or out of date.

Emergencies. If you or someone else may be facing a medical emergency, contact emergency services straight away. In Nigeria, you can dial 112 (or the right local emergency number). Do not rely on our apps as your main source of emergency guidance.

In-app emergency shortcut. Find Care includes a shortcut to Nigeria’s national emergency numbers (such as 112, 122, and 199). It is there to help you, and it is shown as available when your device appears to be in Nigeria. It is not an emergency service itself. It does not place calls for you, and it may not always work. If you are outside Nigeria, those numbers may not reach a local dispatcher. In that case, use your own local emergency number instead. We are not responsible for the availability, response, or conduct of any emergency service.

Find Care provides location-based and directory information for general convenience only. It is not medical advice and not a substitute for a qualified health professional. In an emergency, call emergency services (for example 112 in Nigeria) rather than relying on the app.

Listing details such as phone numbers, addresses, hours, services, and descriptive text may come from public registers, open data, official or other sources, and our own research. We also check this information ourselves. Always confirm important details directly with the facility, for example by phone, before you travel or rely on it. This matters most when the matter is urgent or time-sensitive.

Optional tools, such as an in-app assistant or voice input, may help you use the app or sum up information already shown. Those tools can be wrong or incomplete. They are not medical advice, and you must not use them as the basis for medical decisions.

You agree that you use our products at your own risk. You also agree that Naija Finder and its officers, employees, and contractors are not responsible for any health outcome, delay in getting care, or any decision you make based on information shown in the app or produced by optional tools.

Maps and routing. In-app maps, routes, distances, and estimated travel times depend on third-party mapping and routing providers, such as Mapbox. They also depend on things outside our control, including GPS accuracy, device performance, and network connection. Routes and times are estimates only. They may not show road closures, traffic, road quality, or whether a route is safe or lawful for you to use.

Opening other apps. We may offer links or buttons that open another company’s maps or navigation app, such as Google Maps or Apple Maps. You choose whether to open them. Their terms and privacy policies apply when you leave our product.

Location permission. We ask for device location only where it is needed for features you use. For example, sorting nearby results, showing your position on a map, working out a route, or optional live trip sharing. We describe foreground and background behaviour in the Privacy Policy and should match what the app actually requests on each platform.

Optional trip sharing. If you use a feature that shares live trip information through a link, treat that link like a key. Anyone who receives the link may be able to view the shared information until sharing stops or the link expires, as described in the Privacy Policy. You are responsible for who you send the link to. You are also responsible for ending sharing when you no longer want others to see your trip. Do not use trip sharing to stalk, harass, or monitor anyone without lawful authority and clear consent.

Shared locations and guiding others. Find Care lets you open a location someone shares with you. This could be a pasted map link, a shortened share link, plain coordinates, or a location sent into the app from another app. You can then find hospitals around that point so you can help that person reach care. To resolve a shortened link, the link may be processed by our servers and a third-party geocoding provider, as described in the Privacy Policy. You are responsible for only using locations you are allowed to use. You are also responsible for how you use directions you create or pass on. A resolved location is an estimate and may be wrong. Confirm it before anyone relies on it.

Where it is available, an assistant may answer questions about how to use the app, or help you understand information already shown in the product. The assistant is not meant to replace your own judgment or professional advice. Do not rely on it in emergencies.

Voice input, where it is available, uses your device’s speech recognition, as described in the Privacy Policy. You should only use voice in safe situations. For example, do not use it while driving in a way that breaks local law.

You agree to use Naija Finder products only for lawful purposes. You agree not to:

• use the products to harass, threaten, defraud, or harm any person or organisation;
• try to scrape, bulk download, or republish our directory or other content at scale without our written permission, or try to get around technical limits we set;
• reverse engineer, decompile, or probe our software or systems to misuse them or weaken security;
• send false, abusive, or misleading messages through our contact or support channels;
• misuse trip sharing, shared links, or location features to track or intimidate others;
• break the law in Nigeria, or in any place whose laws apply to you.

We may refuse service, block access, or limit your request rate by technical signals we reasonably control. These signals include the IP address or device-level identifiers described in the Privacy Policy) if we believe these Terms or the law have been broken.

Find Care (today). Find Care is built so you can use its main discovery features without creating an account. In that mode we do not give you passwords or account recovery steps. There is no sign-in to reset.

Later products and features. We may add optional or required sign-in on some Naija Finder products when we add features that need a lasting identity. For example, saved lists across devices, host or business tools, payouts, fraud prevention, or legal compliance. When we offer accounts on a product, we will show the relevant terms and privacy notices at sign-up. Anything extra there adds to these Terms for that product only.

More broadly, our consumer products are built so you can use many features without creating an account. Where we do not offer sign-up, there is no password for us to reset for that way of using the app.

Children. Our products are not aimed at children under 13. We do not intend to collect personal information from children under 13 through the consumer apps, as described in our Privacy Policy. If you believe we have received such information by mistake, please contact us using the details in the Privacy Policy.

Your privacy matters. Our Privacy Policy explains what we collect and what we do not collect. It also covers how long we keep data, the third-party services we use (such as maps, hosting, and real-time infrastructure), optional advertising, contact forms, and your rights under Nigerian data protection law.

Privacy contact: privacy@findnaija360.com

Privacy policy URL: use the same URL you publish in the App Store, Google Play, and in-app (for example findnaija360.com/privacy).

Using the products does not sign you up for marketing email. We will only send it if we ask you separately and you agree. Our current privacy approach does not describe bulk marketing for anonymous app users.

Third-party listings. Hospitals and other businesses listed in our products are independent third parties. We do not control their conduct, availability, pricing, quality, licensing, or whether they follow the law.

Accuracy. We work to keep information useful and accurate. But we do not guarantee that any listing is complete, up to date, or free of errors. You are responsible for confirming details that matter to you.

Sponsored or featured placements. If we show labels such as “Sponsored” or “Featured”, that means there is a paid or commercial placement arrangement. A commercial placement does not mean we endorse a provider’s clinical quality or safety. You should still confirm sponsored listings like any other listing, within the limits of our product.

Where advertising is turned on, we aim to use formats and settings that match our privacy commitments. For example, we use non-personalised modes when we use third-party ad technology, as described in the Privacy Policy). Advertising may still involve device and network signals processed by ad partners, as disclosed there.

If advertising is off in your build, the Privacy Policy and store disclosures should still describe what the shipped app can do. This way, reviewers and users are not misled if ads are turned on later.

Our rights. The Naija Finder name, branding, user interface, software, and our directory compilation are protected by intellectual property and unfair-competition laws. You may not copy, redistribute, or create derivative works from our content or data at scale without permission. The only exception is where mandatory law allows it, for example private copying for personal use where this applies.

Your submissions. You keep ownership of content you send us, for example a contact form message. You grant us a non-exclusive, worldwide, royalty-free licence to receive, store, display internally, respond to, and use the submission for support, abuse prevention, and product improvement, as described in the Privacy Policy.

Our products may rely on or link to third-party services. These include maps, hosting, analytics infrastructure, app stores, speech engines, and others. Those services have their own terms and privacy policies. We are not responsible for their availability, behaviour, or policies.

To the maximum extent permitted by law, Naija Finder products are provided “as is” and “as available”. We disclaim warranties of merchantability, fitness for a particular purpose, and non-infringement. We also disclaim any other warranty that the law allows us to exclude.

To the maximum extent permitted by the laws of the Federal Republic of Nigeria:

• we are not liable for any indirect, consequential, special, or punitive damages, or for loss of profits, data, or goodwill, arising from your use of the products;
• we are not liable for the acts or omissions of listed hospitals or other third parties;
• we are not liable for outcomes related to medical decisions, delays in care, routing or navigation, trip sharing, or reliance on the assistant;
• we are not liable for service interruption, errors, bugs, or security incidents beyond what mandatory law requires.

If any limitation cannot be enforced in your jurisdiction, our liability is limited to the greatest extent the law allows. Nothing in these Terms excludes liability that cannot legally be excluded. This includes some types of personal injury or death caused by gross negligence, where the law forbids exclusion.

To the extent permitted by law, you agree to indemnify and hold harmless Naija Finder and its team against claims, damages, losses, and expenses, including reasonable legal fees. This applies where they arise from your misuse of the products, your breach of these Terms, or your breach of third-party rights. An example is sharing a trip link in a way that harms another person. This does not apply to the extent a court finds we were solely at fault.

We may update these Terms from time to time. We will update the “Last updated” date at the top of this page. For important changes, we may also show a short in-app notice or prompt the next time you open the app, where this is technically practical.

If you keep using the products after the changes take effect, that means you accept the updated Terms. If you do not agree, stop using the products.

You may stop using our products at any time. For example, you can uninstall the app or stop visiting the site.

We may suspend or end your access if we reasonably believe you have broken these Terms, the law, or the rights of others. We may also do so if we need to protect security or the service.

These Terms are governed by the laws of the Federal Republic of Nigeria, without regard to conflict-of-law rules that would apply another country’s laws.

You agree that the courts of Lagos State, Nigeria have exclusive jurisdiction over disputes arising from these Terms or your use of the products. This is subject to mandatory consumer protection rules that apply to you in your place of residence and cannot be waived.

General and Terms questions: hello@findnaija360.com

Privacy and data rights: privacy@findnaija360.com

Contact form: findnaija360.com/contact (or the contact URL shown in the app).

If any part of these Terms is found to be invalid or cannot be enforced, the remaining parts stay in effect.

These Terms, together with the Privacy Policy and any extra terms we show for a specific feature, such as an extra consent for trip sharing, form the entire agreement between you and Naija Finder on the subject matter covered here.